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Provides Tier 1 and Tier 2 technical support for veterinary hospitals and corporate users. Administers Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and Intune. Supports Windows and macOS endpoints, networking, VPNs, infrastructure, specialized veterinary equipment, vendors, deployments, acquisitions, and cybersecurity initiatives. Maintains documentation, manages tickets, and delivers responsive customer service in a fully remote environment with occasional travel.

The Strategy Manager owns strategic workstreams across growth, real estate, operations, procurement, and executive priorities. Responsibilities include financial modeling, market and competitive analysis, scenario analysis, performance tracking, and preparing executive and board recommendations. The role partners cross-functionally with operations, finance, recruiting, marketing, and leadership to support de novo expansion, investments, and operational improvement.

Leads IT service delivery across more than 250 distributed veterinary hospitals. Manages internal resources, an MSP relationship, vendors, service metrics, escalations, customer experience, and technical support. Oversees Microsoft 365, infrastructure, endpoint, identity, networking, security, and cloud operations while troubleshooting complex issues. Leads enterprise technology projects including hospital onboarding, infrastructure modernization, cybersecurity improvements, application migrations, and vendor transitions. Produces operational reporting and advises executive leadership.

Leads a team of Paid Media Strategists and owns multi-channel paid media performance across veterinary practices. Develops acquisition strategies, oversees campaign setup, tracking, attribution, reporting, and performance improvement. Coaches team members, manages agency partners, coordinates cross-functional initiatives, builds scalable processes, and supports new practice launches. Uses market, business, and campaign data to improve client acquisition and communicate priorities and results to stakeholders.

Leads integrated marketing and client growth strategies for more than 60 veterinary practices. Responsibilities include managing email, website, SMS, and other campaigns; developing test-and-learn strategies; leveraging analytics; coordinating budgets, timelines, and resources; and partnering with regional managers, practices, technology teams, and cross-functional stakeholders to improve client engagement and practice growth.

Own strategic workstreams spanning growth, real estate, operations, procurement, and special projects. Build financial models, analyze markets and competitors, evaluate investment opportunities, track post-investment performance, and develop executive and board presentations. Partner cross-functionally with operations, finance, marketing, talent acquisition, and leadership to translate complex analyses into actionable recommendations.