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Provides enterprise site IT support across desktop hardware and software, LAN/WAN, wireless, voice and data communications, mobile devices, and cloud applications. Troubleshoots user and network issues, installs and maintains systems, supports infrastructure changes, documents activities, assists other IT teams, trains users, and enforces corporate standards. The role supports remote users and executives, requires strong customer service, and may involve flexible hours to minimize disruption to 24/7 terminal operations.

Provides escalated IT support across corporate and plant locations, resolving complex desktop, application, identity, access, connectivity, and endpoint issues. Manages Microsoft environments, device provisioning, Intune and Autopilot deployments, access changes, equipment lifecycle, security remediation, vendor ticket quality, documentation, and technical projects. Supports executives, collaborates with infrastructure and security teams, participates in after-hours coverage, and travels periodically for hands-on deployments and troubleshooting.

Design, develop, and support Workday Extend applications, Orchestrate automation, and Studio integrations. Build workflows using APIs, EIBs, and connectors; troubleshoot application, integration, business process, and security issues; support testing, deployments, production incidents, and enhancements; and translate business requirements into Workday solutions.

The role involves managing financial operations using QuickBooks, ensuring accurate billing, tracking inventory, and improving operational workflows in the technology sector.