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Lead and maintain ISO 27001 and SOC 2 programs, manage vendor security and VSQs, author policies, run risk assessments, coordinate audits and remediation, support engineering on control implementation, handle customer security questionnaires, run awareness and phishing programs, and drive automation of compliance workflows.

Manage ingestion, processing, QC, and production workflows for litigation cases. Diagnose and resolve complex eDiscovery data issues, document chain of custody, advise on data strategy, and partner with Product and Engineering to improve the platform.

Serve as named client success owner for an assigned portfolio, managing end-to-end case delivery for complex litigation on Syllo's platform. Execute client services requests, advise attorneys on workflow, coordinate across teams, triage issues, document handoffs, and contribute product feedback and CS process improvements.

Lead and scale a 6-person enterprise SaaS sales team for an AI-powered legal platform. Drive quota attainment, implement value-selling and MEDDPICC discipline, own pipeline, forecasting, hiring, and enablement, partner cross-functionally, and represent the company in strategic enterprise/legal sales conversations.

Own the full enterprise sales cycle for large legal clients, closing $500K+ ARR deals. Qualify with MEDDPICC, run demos and POCs, negotiate contracts, build executive relationships with GC/CLO/CFO, partner with Solutions Architecture, and drive post-close expansion.

Lead and scale the Client Support function for an enterprise litigation AI SaaS platform. Hire and develop support specialists, define SLAs and escalation protocols, build knowledge-base and self-service, analyze ticket trends to identify systemic issues, partner with Product/Engineering and CS/Sales to drive retention and expansion, and maintain support metrics to continuously improve service quality and coverage.

Lead Syllo's content marketing to build Litigation AI category authority. Own editorial strategy, produce long-form and thought leadership content, manage and hire the content team, drive SEO-led organic pipeline, measure content-to-pipeline performance, and partner with demand gen, sales, product, and customer success.

Serve as Syllo’s first dedicated commercial counsel: lead enterprise MSA and NDA negotiations, own IP and data-privacy contract terms, build negotiation playbooks and contract processes, manage contract administration, advise Sales and Customer Success, and identify material legal risk to enable deal velocity while protecting the company.

Lead and build Syllo's revenue operations function: architect and administer HubSpot, own CRM and sales tool stack, deliver defensible revenue forecasts, automate commission tracking, and provide capacity and productivity analysis to drive territory, quota, and headcount decisions. Hands-on role initially, with opportunity to scale the function into a team.

Serve as first point of contact for clients, troubleshoot product and technical issues, conduct live walkthroughs, write help content, document solutions, escalate recurring issues to product/engineering, and participate in product testing.