Top Tech Jobs & Startup Jobs

Lead ownership and continuous improvement of assigned customer journey stages. Drive cross-functional CX initiatives from analysis through delivery, monitor journey KPIs, perform root-cause analysis, maintain CX backlog and documentation, embed VoC insights, and deliver executive reporting to improve satisfaction, loyalty, and operational outcomes.

Lead the CRM product vision and roadmap to unify customer experience across Sales, Service, Contact Center, and Retail. Own requirements, backlog, integrations, data standards, and change management. Partner with stakeholders, engineering, and D&A to deliver CRM enhancements, ensure data quality, measure success, and drive adoption and readiness for frontline teams.

Lead definition and delivery of digital product vision and roadmap for ecommerce and major digital platforms. Drive cross-functional Agile execution, optimize customer journeys, partner with analytics and technology teams, prioritize investments, and mentor product managers to improve conversion, revenue, and operational efficiency.

Provide technical pre- and post-sales support: design and validate network and multi-discipline solutions, produce diagrams and estimates, attend customer sites, support proposals/RFPs, and hand off to delivery while collaborating with sales, engineering, and product teams.

Provide legal and policy guidance on federal telecommunications and FCC matters; develop and advocate regulatory positions; support compliance, FCC filings, and stakeholder engagement; advise business leaders on regulatory impacts and strategy; represent the company in industry and regulatory forums.

Designs, implements, automates, and supports cloud, data center, campus LAN, internet edge, and branch networks. Performs capacity planning, troubleshooting, builds CI/CD for network deployments, configures network devices, mentors junior staff, and produces documentation and operational KPIs.

The Staff Sales Engineer provides technical consulting and solutions design for clients, engages in project management, and acts as a liaison between customers and the organization, ensuring solutions align with requirements and compliance.

The Director of Outside Plant (OSP) oversees OSP operations and maintenance, ensures network performance, manages budgets, drives strategic initiatives, and leads team development for operational excellence.