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Provide phone and back-office support for debit/credit card products, including issuing cards, processing payments, data entry, resolving customer issues, maintaining card accounts, and answering internal inquiries. Perform routine card maintenance and follow bank policies to ensure customer satisfaction and regulatory compliance.

Handles inbound customer calls at a bank branch, assisting with account inquiries, transfers, stop payments, check verification, and account maintenance. Provides Online and Mobile Banking support (enrollment, Bill Pay, eStatements, mobile deposits), researches and resolves issues, prints statements/check copies, and liaises with other departments.

Perform daily deposit operations including monitoring new account setups and CIP documentation, processing returned mail and item transactions (NSFs, chargebacks, foreign items), reconciling internal accounts and cash, scanning/indexing documents, completing research and verifications, maintaining DDA/CIF records, and supporting deposit operations staff and clerical duties.

Provide high-quality customer service and transactional banking support including opening accounts, processing deposits/withdrawals, wire and safe-deposit procedures, audits, training staff, and acting as back-up supervisor while ensuring compliance and fraud prevention.

The Senior Lender/Manager will develop and support bank lending processes, maintain banking relationships, execute sales plans, mentor staff, and oversee loan operations, while ensuring departmental alignment with strategic goals.

The Lending Officer develops and maintains banking relationships, compiles loan packages, negotiates terms, ensures timely loan closings, and supports community activities, with a focus on strategic goals.

The Operations Specialist mentors staff, assists with deposit processing, customer service, training, audits, and helps the Operations Supervisor as needed.