Provides customer support for sales, billing, service issues, orders, upgrades, and installation scheduling. Researches and resolves issues using computer systems, escalates priority concerns, documents customer interactions, coordinates with internal departments, handles payments, and delivers digital support through social media and online platforms. The role serves in-person, virtual, and internal customers in a telecommunications and fiber internet environment.

Provide front-line service support for in-person and virtual customers: answer sales, billing, and service requests; research and resolve issues using company systems; process orders and schedule installations; escalate priority issues; coordinate across departments; provide digital customer care; complete documentation and follow cash/payment procedures.