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Provides advanced technical support to customers through phone, email, chat, social media, SMS, and AI-assisted channels. Troubleshoots security equipment and software issues, guides customers through setup and diagnostics, creates and processes service cases, updates Alarm.com accounts, documents interactions, and schedules service visits when necessary. Requires strong communication, decision-making, organization, customer service, and technical troubleshooting skills, along with Microsoft Office knowledge and completion of company certifications and training.

Leads commercial sales strategy and performance across the Philadelphia and New Jersey region. Responsibilities include recruiting and developing sales teams, managing forecasts and pipelines, overseeing proposals and deal execution, driving market expansion, monitoring sales metrics, creating incentive programs, building stakeholder relationships, and partnering with trainers to improve selling capabilities for fire, access control, and video solutions.

Sell commercial security and managed services solutions to current and prospective customers. Responsibilities include prospecting, scheduling sales appointments, presenting integrated security products, preparing proposals, maintaining a CRM pipeline, meeting bookings and recurring revenue quotas, negotiating and closing deals, researching competitors, and coordinating with system design and branch operations teams.

Manage multiple security installation projects from initiation through closeout, coordinating internal teams, customers, subcontractors, budgets, schedules, change orders, invoices, and escalations. Create and maintain work orders and project data in Dynamics 365, monitor KPIs, validate timelines, assess risks, and provide mitigation plans. Lead installations involving fire, burglar, access control, and CCTV systems while ensuring inspections, monitoring connectivity, system functionality, and customer expectations are completed.

Handles inbound customer and technician-support calls, responds to electronic requests, troubleshoots security-system issues, assists with emergency alarm events, provides reports and work-order summaries, and completes basic alarm-panel code changes. The role requires maintaining phone coverage, meeting call and programming metrics, collaborating with internal teams, resolving customer concerns professionally, and learning multiple systems.

Sell commercial security and managed services solutions, achieve bookings and recurring-revenue quotas, prospect for new clients, manage proposals and CRM pipelines, present integrated solutions, negotiate and close deals, and maintain relationships with existing customers. The role also requires product training, collaboration with system design and branch operations teams, market research, and identifying new customer segments.

Drive new enterprise national account acquisition and revenue growth for Managed Network Services. Prospect, respond to RFPs, present tailored IT infrastructure solutions, manage complex sales cycles with C-level stakeholders, maintain pipeline in D365, collaborate cross-functionally, expand existing accounts, represent the company at events, and ensure customer satisfaction and retention.

As Director of Network Operations, you will oversee operational management, process development, employee training, and financial performance while ensuring customer satisfaction and strategic growth.

Sell Vector's commercial security solutions to achieve bookings and recurring revenue targets. Prospect and close new commercial clients, create proposals, maintain a pipeline and CRM records, coordinate with design and operations, and maintain product knowledge and required certifications.

Manage the full contract lifecycle: draft, review, negotiate using templates, coordinate approvals and execution, track renewals/pricing, maintain records and reports, escalate legal or insurance issues, support compliance and special projects, and provide cross-departmental contract administration and training.