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Lead end-to-end customer deployments of AI-powered workflows, from discovery and process mapping through configuration, pilots, go-live, ROI measurement, and adoption. Partner with executives, frontline users, and engineers to translate business rules into agent tasks, guardrails, approvals, and handoffs. Facilitate workshops, manage stakeholders, iterate with users, create repeatable playbooks, and identify expansion opportunities. The role requires frequent travel to customer sites and five days per week in New York City.

Lead high-priority customer deployments from contract signing through adoption and ROI. Build repeatable deployment playbooks, manage customer and technical stakeholders, hire and coach Deployment Strategists, improve delivery systems, and partner with Product and Engineering to scale AI deployments for manufacturing customers.