Serves as a named virtual CISO and strategic security advisor for managed-services clients. Owns security roadmaps, executive briefings, control-gap assessments, compliance posture, patching and vulnerability KPIs, client reporting, documentation, and incident escalation. Translates technical risk into business strategy, coordinates response efforts, identifies revenue opportunities, and maintains trusted C-suite relationships. Requires strong security advisory experience, executive communication, risk-management expertise, and familiarity with NIST and compliance frameworks.

Manages post-sales relationships for assigned managed-services clients, coordinating onboarding, remediation projects, technology business reviews, maintenance plans, documentation, reporting, and technical guidance. Acts as the primary client liaison, aligns IT solutions with business goals, oversees service quality and expectations, supports pre-sales proposal reviews, and coordinates with field, help desk, sales, and vendor teams. Requires broad infrastructure knowledge across servers, networking, virtualization, cloud, security, backup, and business applications.

Own day-to-day relationships for approximately 50 managed clients, handling communications, quotes, orders, billing, renewals, service coordination, reporting, and escalations. Support vCIOs by preparing QBRs, client briefs, reports, and meeting materials. Monitor satisfaction, tickets, receivables, contracts, and account risks while coordinating with internal teams and third-party vendors to maintain client retention and service quality.