Manage onboarding, adoption, retention, and renewals for a portfolio of SMB and mid-market B2B SaaS customers. Build relationships with engineering and product leaders, monitor customer health, identify expansion opportunities, gather product feedback, and help scale customer success processes.

Manage a portfolio of mid-market customers: lead onboarding, implementation, adoption, renewals, and expansion. Build relationships with engineering/product leaders, monitor customer health, run outcome-focused check-ins, collect feedback to influence product, and define scalable success processes.