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Provide hands-on IT support for US and global employees, including onboarding, offboarding, account provisioning, endpoint management, procurement, asset lifecycle management, SaaS application support, network administration, and office technology operations. The role supports security and SOC 2 compliance, coordinates vendors and office openings, and serves as the primary IT contact for North American employees.

Manage Port's North American channel partner ecosystem by developing strategic relationships, enabling VARs, distributors, MSPs, and system integrators, and supporting partner-led pipeline generation. Collaborate with regional sales, marketing, and alliances teams to coordinate joint sales motions, progress opportunities, and align partner activity with go-to-market strategy. Drive partner enablement, revenue growth, ecosystem expansion, and sustained partner engagement.

Lead Port’s product marketing strategy, positioning, messaging, launches, analyst and PR initiatives, demos, market education, and sales enablement. Partner cross-functionally with Product, Sales, Engineering, SEs, and CSMs to translate technical value for platform engineers, DevOps teams, and business buyers. Build and manage a growing team of product marketers and content creators while supporting global expansion and category development.

Grow and manage Port’s North American partner ecosystem by developing channel relationships, enabling partners to sell the platform, generating partner-sourced pipeline, and supporting joint sales opportunities. The role collaborates with regional sales, marketing, and alliances teams to align partner activity with go-to-market strategy, improve partner productivity, and expand the company’s strategic partner network.

Manage and expand Port’s North American partner ecosystem by developing channel relationships, enabling VARs, distributors, MSPs, and system integrators, and supporting partner-led pipeline and revenue opportunities. Collaborate with sales, marketing, and alliances teams on joint sales motions, partner training, deal coordination, and go-to-market execution. Drive partner activation, productivity, repeat engagement, and growth in a fast-paced B2B software startup.

Drive full-cycle recruiting for GTM and business functions across the US and UK. Build proactive sourcing strategies, partner with global hiring leaders, define candidate profiles, manage structured interview processes, deliver strong candidate experiences, provide talent-market intelligence, and represent Port’s employer brand throughout recruiting interactions.

Lead and develop a team of Technical Customer Success Managers serving enterprise and mid-market engineering organizations. Build scalable onboarding, adoption, renewal, expansion, escalation, and business review programs; define portfolio health metrics; manage at-risk accounts; engage engineering executives; and collaborate with Sales, Solutions Architecture, Product, Engineering, and Marketing. The role requires strong technical credibility in DevOps, platform engineering, cloud-native technologies, and enterprise SaaS customer success.

Lead and grow a technical customer success team serving enterprise and mid-market engineering organizations. Manage performance, hiring, coaching, playbooks, portfolio metrics, customer escalations, renewals, expansions, and executive engagement. Partner cross-functionally with Sales, Solutions Architecture, Product, Engineering, and Marketing to improve customer outcomes and scale operations. The role requires technical credibility in DevOps, platform engineering, Kubernetes, CI/CD, Infrastructure as Code, and cloud environments.

Lead full-cycle recruiting for GTM and business functions (Sales, Marketing, Customer Success, Partnerships). Partner with hiring leaders to define role requirements, proactively source and build pipelines, manage structured interview processes and candidate experience, and champion employer brand. Provide market intelligence and collaborate with a global recruiting team to close hires.

Own post-sale customer success, renewals, retention, adoption, and expansion for strategic B2B SaaS accounts. Build executive relationships, manage multi-threaded stakeholder engagement, diagnose platform engineering challenges, drive product adoption, develop expansion pipelines, forecast revenue, and prevent churn. Coordinate cross-functional teams to deliver customer outcomes while providing customer intelligence to Product and Sales leadership.