Administers Azure cloud infrastructure, Windows Server environments, identity services, security remediation, and system reliability. Provides Level 3 troubleshooting and incident response, supports networking and application connectivity, and participates in root cause analysis. Develops PowerShell automation, maintains operational documentation, coordinates with vendors, and contributes to DevSecOps practices, cloud modernization, vulnerability management, and infrastructure optimization. Uses Jira, Azure DevOps, and AI-assisted tools to improve operational efficiency.

Supports and improves peer review and editorial workflows across a scholarly publishing portfolio. Responsibilities include documenting processes, implementing workflow enhancements, supporting manuscript-tracking system projects, monitoring vendor performance, maintaining operational dashboards, analyzing workflow metrics, coordinating stakeholders, and promoting compliance with editorial quality and research integrity standards.

Owns the strategic direction, growth, and performance of an academic journal portfolio. Responsibilities include editorial content strategy, industry analysis, researcher and editor engagement, editorial board management, performance reporting, open science initiatives, cross-functional process improvement, and mentoring. The role requires scholarly publishing expertise, strong communication, data literacy, stakeholder management, and experience working with researchers and academic communities.