Provide IT help desk support by opening, categorizing, assigning, and resolving client tickets involving voice and data infrastructure, E-Call systems, wireless networks, and related technical systems. Troubleshoot issues, communicate technical information to customers, manage multiple priorities, coordinate with vendors, and participate in after-hours on-call support. The role includes training across networking, cabling, access control, computer and phone support, and IP camera systems.

The Network Project Engineer will manage multiple projects from initiation to completion, ensuring client satisfaction, tracking progress, and coordinating resources effectively.

The role involves providing advanced support for Meraki solutions, optimizing client networks, mentoring junior engineers, and ensuring client satisfaction.