Design, build, and operate production ML pipelines and infrastructure including model/data/prompt versioning, deployment automation, A/B testing, monitoring, CI/CD, and security. Mentor engineers, collaborate with ML scientists and product, and maintain documentation and runbooks for reliable, scalable AI systems.

The Customer Solutions Manager at Foundation AI oversees post-launch customer experiences, optimizing workflows, driving adoption, and ensuring measurable value for clients, particularly in the legal sector.

Serve as the main contact for clients, ensuring satisfaction while guiding them on leveraging the platform to meet business objectives. Responsible for renewals and identifying upselling opportunities.