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Manage end-to-end People Ops functions including leaves of absence (FMLA/ADA/state leaves), employee relations and investigations, compliance across multiple states, HRIS administration (Rippling), onboarding, manager enablement, process documentation, and continuous improvement to support a rapidly scaling national law firm.

Serve as the front desk and first point of contact, answering and routing calls via Genesys Cloud, resolving routine inquiries, documenting interactions in Filevine, managing incoming/outgoing mail and shipments, maintaining records and confidentiality, supporting office administrative tasks, and meeting service level expectations while identifying workflow improvements.

Serve as the firms first point of contact by answering and routing calls, resolving routine client inquiries, and maintaining case records in Filevine. Manage incoming/outgoing mail, prepare shipments, track sensitive documents, and support general office administration. Maintain confidentiality, meet service-level expectations, and identify process improvements to enhance client experience and operational efficiency.

The Business Development Representative role involves identifying and closing law firm referral partnerships, evaluating partners based on data, negotiating contracts, and managing a sales pipeline efficiently while driving growth for TopDog Law.

Lead and own the California market as a Managing Attorney: manage the state P&L, oversee cases from intake through trial and closure, drive litigation and settlement strategy, recruit and develop legal teams, enforce compliance and firm standards, and report performance and KPIs to the COO.

Own North Carolina market P&L and case outcomes; lead litigation strategy from intake through trial and resolution; drive settlement pace; recruit, develop, and retain legal and support staff; ensure compliance and state-specific operations; report KPIs to the COO.

Lead and own Illinois market P&L and litigation outcomes from intake through trial and file closure. Recruit and develop legal teams, set state strategy, ensure compliance, and report KPI-driven performance to the COO.

Lead and run the Michigan practice as the state-level owner: manage P&L, drive litigation and trial strategy, handle complex cases through resolution, recruit and develop legal teams, enforce compliance, and report performance to the COO.

Own and grow the Pennsylvania practice: manage state P&L, oversee cases from intake through trial and resolution, lead litigation and settlement strategy, recruit and develop the team, ensure compliance, and report performance to the COO.

Support attorneys in pre-litigation personal injury matters in New York by organizing and summarizing records, investigating liability and compensability, communicating with insurers and clients, preparing no-fault/MVIAC and court filings, coordinating medical care and documentation, and preparing demand packages to advance settlements while maintaining compliant, organized case files.