Own Flex Dental’s customer enablement strategy, creating scalable onboarding, product adoption, training, documentation, webinars, videos, and in-app guidance using Pendo. Oversee customer-facing knowledge resources, mentor a Technical Writer, and improve internal documentation processes. Partner cross-functionally with Product, Engineering, Customer Success, Support, Onboarding, and Marketing to support product launches, measure learning effectiveness, and drive customer adoption and success.