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Administer and configure IndySoft across a national lab network: manage users, templates, equipment profiles, data migrations, integrations (APIs/NetSuite/Salesforce), run SQL queries for data quality, provide user support and documentation, and recommend improvements and automations.

Lead design and rollout of a unified operating system across 32+ branches: analyze branch performance, standardize best practices, define manager rhythms and KPIs, build training/coaching, drive change management, and support acquisition onboarding to deliver measurable operational and EBITDA improvements.

Lead accounts receivable operations including billing, collections, dispute resolution, and cash application. Ensure timely invoicing, monitor aging, set credit limits, reconcile accounts, support month- and year-end close, implement AR policies and metrics, and mentor the AR team to optimize cash flow and reduce credit risk.

The IT Operations Manager will oversee day-to-day IT operations, including managing MSP, network and cloud infrastructure, identity management, systems administration, and user support, while ensuring security and optimal performance across all platforms.