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Join Teleperformance as a Quality Analyst to ensure optimal customer experience through performance evaluation and process improvement in a supportive environment.

Provide post-sale customer service and support via phone, chat, or text for business and consumer customers. Handle high-volume, low-complexity inquiries and lower-volume, higher-complexity issues, analyze and resolve customer problems, liaise with production and distribution for order issues, and work in call center or distribution center environments with moderate supervision.

Provide post-sale customer service and support via phone, chat, or text for business and consumer customers. Handle high-volume low-complexity inquiries and lower-volume higher-complexity issues, analyze and resolve customer problems, liaise with production/distribution for orders and returns. Work with basic procedures and tools under moderate supervision.

Provide post-sale customer service and support via phone, chat, or text for business and consumer customers. Handle high-volume low-complexity inquiries and lower-volume higher-complexity issues, including returns and liaison work with production/distribution. Work in office, distribution center, or remote environments, following standard procedures with moderate supervision.

Provide omnichannel post-sale customer service and support (phone, chat, text) for business and consumer customers. Handle high-volume low-complexity inquiries and lower-volume higher-complexity issues, act as liaison in distribution center settings, resolve routine problems independently with moderate supervision.