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Manage end-to-end delivery of mid-to-large IT initiatives, partnering with business and technical stakeholders to define scope, secure resources, govern schedules/budgets, mitigate risks, and ensure compliance. Oversee documentation, status reporting, cross-project dependencies, and adoption of methodologies (Waterfall/Agile/Hybrid) and tools. Assess emerging technologies (including AI) and perform additional project duties as needed.

The Genesys Cloud CX Engineer will design and implement solutions in Genesys Cloud CX, lead requirements gathering sessions, develop IVR/IVA solutions, and collaborate with clients and cross-functional teams.

Lead and implement change management plans for organizational and technology initiatives. Conduct impact analyses, stakeholder engagement, communications, training, and coaching. Monitor adoption, mitigate resistance and risks, develop materials and support resources, and collaborate with project teams to ensure alignment and effective change adoption across clients.

Lead change management for client projects: design and execute change plans, stakeholder analysis, communications, training, coaching, monitor adoption, mitigate resistance, and align activities with project teams.

Lead end-to-end IT project management for mid-to-large initiatives (applications, integrations, AI-enabled solutions). Define scope, manage resources, risks, budgets, schedules, and governance. Coordinate stakeholders, ensure compliance with SDLC/PMLC, maintain documentation, report status, and resolve cross-project dependencies. Assess emerging technologies and support M&A-related IT activities.