Build Lumana’s U.S. enterprise Customer Success function from the ground up while managing strategic accounts. Lead technical onboarding, product adoption, customer health monitoring, QBRs, value realization, churn mitigation, renewals, and expansion readiness. Establish scalable processes, playbooks, operating rhythms, and customer programs while coordinating closely with Solutions Engineering, Support, Operations, and Sales to deliver measurable customer outcomes.

Lead positioning, GTM strategy, and product launches for Lumana's AI-first video security platform. Translate technical capabilities into clear messaging, enable sales and channel teams, gather market and customer intelligence, drive cross-functional alignment, create customer-facing content and thought leadership, and advocate customer needs to influence roadmap and product priorities.