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The Senior Client Experience Specialist drives operational readiness and client enablement across AgencyBloc solutions, collaborating with cross-functional teams to enhance client experiences and improve internal processes.

Lead definition and evolution of cloud data architecture and analytics platform using a lakehouse approach. Design secure, scalable AWS data platforms, medallion data layers, data modeling standards, ETL/ELT and streaming pipelines, governance, observability, and AI/ML enablement. Drive tool selection, cross-team architecture reviews, mentor engineers, and enforce data security, compliance, and operational excellence across the organization.

Lead product marketing for B2B SaaS: own launches, positioning, competitive intelligence, customer and partner marketing, and GTM alignment. Apply AI/agentic workflows to scale messaging, enablement, and research. Partner with Sales/BDR, build repeatable PMM frameworks, manage a small team, and drive adoption, revenue, and partner-sourced pipeline.

Lead and build a new Data and Business Operations organization to operationalize AI across the enterprise: prototype and deploy AI-driven workflows, integrate data silos, procure and scale AI tooling, establish an AI Center of Excellence and data stewardship, hire and lead the team, partner with Product and Technology, and deliver measurable ROI and operational outcomes.

Lead and execute end-to-end demand generation across inbound, ABM, lifecycle, CRO, attribution, and reporting. Design full-funnel campaigns, run CRO experiments, build multi-agent campaign and ABM stacks, deliver weekly attribution-driven reporting, and align demand strategy with Sales, RevOps, Product Marketing, and Customer Success to hit pipeline and revenue targets for new business and cross-sell.

Manage and grow existing client relationships for AgencyBloc, identify upsell/cross-sell opportunities, conduct business reviews, coordinate with Customer Success and Product to resolve issues, execute strategic account plans, provide product demos and training, and keep accurate HubSpot records to meet revenue and retention goals.

Provide frontline support for AgencyBloc's SaaS products via phone, email, chat, and video. Troubleshoot issues, deliver brief training, drive product adoption, meet client satisfaction metrics, and collaborate with internal teams to resolve client concerns and improve processes.

Drive new revenue in the Mid-Market segment through outbound prospecting, full-cycle sales ownership, pipeline management, forecasting, and closing. Diagnose client needs, meet sales targets, support product/market efforts, represent the company at events, and stay current on industry trends.