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The Customer Support Manager will resolve complex support cases, manage inquiries across channels, collaborate with teams, and improve support processes. They will focus on customer satisfaction and retention while providing feedback on product usability.

The Accounting Implementation Manager will lead the implementation process for new customers, manage data migration, provide training, and collaborate with product teams while ensuring user proficiency in the accounting platform.

The Sales Development Representative will identify key decision makers, manage inbound leads, achieve quotas, and support account executives.

The Accounting Customer Success Manager will support and train customers on the accounting platform, addressing their needs and collaborating with product teams on improvements.

The Solutions Consultant will bridge sales and product teams, build proof of concepts, demonstrate the product, and provide technical accounting expertise to potential customers. Collaborating with customers, the role focuses on customizing solutions and shaping the product roadmap while influencing the go-to-market strategy.

Lead and scale the customer onboarding function: hire and manage Implementation Managers, own implementation methodology (kickoff to handoff), create playbooks and training, partner cross-functionally with Sales, Product, and Customer Success, and track KPIs to reduce time-to-live while maintaining quality.