Top Tech Jobs & Startup Jobs

As an Implementation Manager, you'll handle customer deployments, drive software implementations, configure solutions, and train users onsite while improving workflows and processes.

Manage a portfolio of 20-30 public-safety accounts in the Pacific region, owning renewals, growth, customer health, strategic relationships, product adoption, and frontline support. Serve as product expert and advocate, surface customer feedback to engineering, document playbooks, and help build the Customer Success function. Travel to customer sites (~10%) and collaborate with sales and marketing to expand and publicize customer successes.

Own a product area end-to-end for multimodal conversational AI used in 911 centers. Define roadmap through customer and founder input, prototype with engineers, ship products, and coordinate across engineering, marketing, sales, and implementation to drive adoption and rollout.