Provide hands-on support for complex and sensitive customer issues while improving AI-powered support systems. Review AI agent performance, identify conversation patterns, refine workflows and automation, expand self-service coverage, and handle escalations, regulatory complaints, and high-stakes cases. The role requires ownership of customer resolutions, operational problem-solving, and collaboration with product, engineering, and operations teams in a fast-paced early-stage fintech startup.

As a Backend Engineer, you will own end-to-end backend systems, build reliable APIs on Node and AWS, and implement scalable architectures. You will be responsible for high-quality production code delivery, establish best practices, and interface with product teams to enhance financial product performance.