Customer-facing senior engineer who deploys and operates an LLM-powered AI SRE product in enterprise environments. Own end-to-end implementations, integrations (observability, ITSM, ticketing, collaboration), migrations from incumbent AIOps platforms, incident response and RCA, alert normalization, and production-grade AI workflow design while driving customer outcomes and product feedback.

Lead pre-sales technical engagements and design PoVs for enterprise customers. Translate complex multi-cloud, Kubernetes, and observability environments into solution architectures, deliver demos, author technical assets, and partner with sales, product, and engineering to drive customer success and scale the solutions engineering function.