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Own the post-sale customer journey for key accounts, including onboarding, adoption, retention, and expansion. Serve as the primary customer contact, provide proactive guidance, identify renewal and growth opportunities with sales, gather feedback for product and engineering, and develop scalable customer success playbooks.

Own the post-sale customer journey for key accounts, including onboarding, adoption, retention, and growth. Serve as the primary customer contact, provide proactive guidance, partner with sales on renewals and expansions, gather feedback for product and engineering, and develop scalable customer success playbooks. This role is based in Austin and requires working in the office five days per week.

Coordinate recruiting logistics end to end, including interview scheduling, onsite candidate experience, stakeholder communication, applicant tracking accuracy, workflow improvements, and ad hoc recruiting projects. The role requires strong attention to detail, reliability, responsiveness, judgment with sensitive information, multitasking ability, and a warm, proactive approach, with opportunities to grow into broader recruiting operations ownership.

Own full-cycle recruiting for Sales, Marketing, and Customer Success roles. Build sourcing strategies and talent pipelines, develop compelling outreach, manage candidate experience, partner with founders on offers and compensation, maintain recruiting analytics in Ashby, improve interview processes, and represent Listen Labs at talent events. This in-person San Francisco role focuses on scaling recruiting processes in a fast-growing, founder-led startup.

Partner with product, research, and marketing leaders to onboard and train customers, analyze qualitative and quantitative data, create insight briefs and dashboards, and act as a strategic advisor to deepen product usage and influence roadmap priorities.

The Campaigns and Events Lead will develop impactful campaigns and events to drive brand engagement and awareness, collaborate with multiple teams, and execute detailed plans effectively.

The Insights Analyst will analyze qualitative and quantitative data, support customer onboarding, advocate for best practices, and collaborate with internal teams to enhance customer experience and product utilization.

As an Insights Analyst, you will analyze data, create insights briefs, support customer onboarding, and collaborate with teams to improve processes and product usage.

The Insights Strategist will build relationships with leaders, analyze data, drive client success, and facilitate training while collaborating with internal teams.

Lead and coach a team of BDRs to build outbound and event-driven pipeline; create repeatable playbooks, workflows, and dashboards; partner cross-functionally with Growth, PMM, AEs, and founders to optimize messaging, tooling, and pipeline performance.