Provide first-line technical support to clinicians and admins via Zendesk (email, chat, phone), troubleshoot and triage issues, escalate and document bugs for engineering, translate user feedback into product insights, and collaborate with Customer Success to improve usability and response processes.

Provide first-line technical support to clinicians and admins via Zendesk (email/chat/phone), triage and troubleshoot issues, escalate bugs to Product/Engineering, translate user feedback into product insights, and collaborate with Customer Success to improve response and usability.