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Lead publishing and Live Ops execution across pre-launch, launch, and live-service phases. Own schedules, incident response, escalation, KPI analysis, and cross-functional coordination. Drive updates, events, hotfixes, and process improvements while partnering with development, QA, platform, data, marketing, and external partners to optimize retention, monetization, and service stability.

Senior individual contributor owning customer support operations across multiple live-service game titles. Manage third-party CS vendors and SLAs, handle escalations (including VIP), maintain knowledge base and macros, monitor support metrics, and drive process and tooling improvements while collaborating with Community, Live Ops, Product, and international development teams.

Lead community strategy and execution for an FPS live-service MMO. Manage Discord, Reddit, and social channels; mentor CM team; surface player sentiment to Seoul devs; run community programs, live streams, and player-facing content; and report on community health and trends to leadership.

Lead end-to-end marketing project and campaign management for new shooter titles. Own timelines, budgets, asset operations, cross-functional coordination, approvals, performance analysis, and post-mortems while managing agencies, vendors, and status reporting for leadership.

The Publishing Producer manages game publishing projects, focusing on project management, Live Ops, data analysis, and cross-functional coordination, while ensuring quality and stakeholder alignment.

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Support full employee lifecycle and HR operations including compliance with US employment laws, recordkeeping, onboarding/offboarding, semi-monthly payroll, employee relations, full-cycle recruitment, performance management, benefits administration, HRIS maintenance, policy development, and employee engagement initiatives.