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Build and own operating cadences (planning, WBRs, OKRs), design AI-native workflows, run 2-4 week strategic sprints, perform deep analytical work (pricing, cohorts, forecasting), identify and size new opportunities, and manage core operational infrastructure including compliance, vendors, and G&A.

Own and design data pipelines for customer-facing analytics, ensuring accuracy and freshness while collaborating across teams for data-powered features.

The role involves leading customer enablement sessions to train marketing professionals in building advanced content workflows. Responsibilities include curriculum development, live cohort facilitation, outcome measurement, and creating educational materials that enhance customer capabilities in content automation.

Lead and build a technical support organization, resolve complex platform and integration issues, design AI-first support systems and self-serve infrastructure, establish SLAs and feedback loops with Product and Engineering, and drive customer health, retention, and expansion through data-driven support processes.

As a Platform Engineer, you'll design and maintain the CI/CD pipeline, ensure environment parity, improve observability, and manage AWS infrastructure.