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Manages invoice issuance, accounts receivable collections, overdue payment follow-up, customer billing communications, disputes, and collection reporting. Maintains AR records in accordance with internal controls and audit requirements, supports month-end close, coordinates with Sales and Operations, and recommends billing process improvements.

Serve as the primary customer contact for data center project delivery and ongoing operations. Lead construction and customization projects, coordinating sales, design, construction, testing, and commissioning teams while managing schedules, costs, quality, risks, escalations, and customer acceptance. Oversee SLA performance, service quality, customer satisfaction, continuous improvement, procurement, audits, and ITIL compliance. Build trusted client relationships and coordinate internal delivery, network, IT, and operations teams.

Supports the Customer Success Manager with client communications, service delivery monitoring, SLA tracking, reporting, project coordination, documentation, compliance, and issue resolution. Coordinates schedules, milestones, procurement activities, risks, meetings, and cross-functional follow-ups with operations, network, IT services, and construction teams. Maintains accurate records and helps ensure services meet contractual, audit, governance, and ITIL standards.

Supports the Customer Success Manager with customer communications, SLA monitoring, service reports, project schedules, milestone tracking, documentation, compliance, and cross-functional coordination. The role helps resolve issues, maintain audit-ready records, coordinate stakeholders, and ensure service delivery meets contractual and internal standards across data center operations.

Manage and standardize security policies and daily operations across a cluster of data centres. Oversee security staff, access control, CCTV, incident response, vendor contracts, training, compliance reporting, budgeting, and recommend security technologies to maintain and improve the cluster's security posture.

Manage design, installation, operation, and maintenance of data centre mechanical systems (HVAC, chillers, fire suppression). Lead and mentor engineering and technician teams for 24/7 operations, oversee preventative and corrective maintenance, ensure safety and compliance, coordinate vendors, provide technical troubleshooting, and support strategic initiatives and budget planning.

Lead end-to-end integration projects to add new data centre capacity: coordinate design, construction, and operations; develop operational readiness (testing, documentation, training); implement QA and compliance processes; identify and mitigate risks; and report project status to senior management and stakeholders.

Lead design and productization of modular cooling (AHUs, chillers, CDUs) for high-density data centers. Drive transition to liquid and hybrid cooling, align technical requirements with hyperscalers and vendors, and ensure field-deliverable designs that minimize on-site labor and commissioning.

Lead regional mechanical operations across South East Asia data centers, owning liquid cooling readiness, second-level technical support, reliability programs, standards, commissioning handovers, performance optimization, vendor management, compliance, and regional capability building through training and governance.

Support the Customer Success Manager by coordinating customer communications, tracking service SLAs, preparing reports and dashboards, assisting project schedules and documentation, maintaining compliance records, and liaising with cross-functional teams to ensure timely service delivery and strong client relationships.