Supports strategy and analytics through data modeling, SQL queries, scripting, web scraping, API integration, reporting, dashboards, and visualization. Analyzes structured and unstructured data, automates manual processes, maintains data quality, and develops KPI reports for stakeholders across the business. Identifies trends, risks, and opportunities while making recommendations to improve profitability and operational performance.

Supports building owners and property managers by screening and resolving client inquiries, coordinating documentation and escalations, analyzing billing and utility data, maintaining client records, supporting outreach and training programs, preparing reports, and collaborating with internal and external stakeholders. The role emphasizes client relationships, accurate communication, process improvement, and timely issue resolution, with opportunities to progress into client success management.

Manage post-sale B2B client relationships for a portfolio of property owners and managers. Serve as primary contact, coordinate onboarding, billing, field services, and success plans, monitor client health, lead touchpoints, and identify expansion opportunities.