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Own the commercial relationship for a $6M+ enterprise account portfolio, leading renewals, pricing, negotiations, and expansion sales. Build account plans, executive relationships, ROI narratives, forecasts, and pipeline across products, regions, brands, and business units. Partner cross-functionally with Implementation, Operations, Customer Success, Product, Legal, Finance, and RevOps while helping establish PermitFlow’s Account Management playbook.

Own the architecture and development of PermitFlow’s AI Assistant, agentic infrastructure, workflow agents, context and retrieval systems, tool permissions, human-in-the-loop controls, and evaluation frameworks. Establish engineering standards and abstractions for agentic features while partnering closely with permit coordinators and builders to improve reliability, task completion, and customer outcomes.

Own and expand PermitFlow’s strategic partner ecosystem across contractor technology, OEMs, distributors, financing platforms, and trade associations. Develop partner strategy, recruit and negotiate agreements, drive partner-sourced revenue and pipeline, build joint go-to-market motions, provide product feedback, and establish scalable program infrastructure. The role requires executive-level relationship management, commercial negotiation, and accountability for partnership revenue.

Develop and deploy machine learning systems powering AI agents for permitting workflows. Responsibilities include building LLM and NLP solutions, RAG and vector search systems, document-processing pipelines, scalable ML infrastructure, and production backend services. The role owns the full ML lifecycle, including experimentation, deployment, monitoring, evaluation, and iteration, while collaborating with engineering, product, and construction-domain experts.

Supports Commercial Account Executives as a permitting subject-matter expert and solutions partner. Maps customer workflows, designs platform configurations, manages pilots and complex programs, coordinates billing and accounting, produces KPI reporting, enables customers and third parties, and creates scalable training and solution assets. The role collaborates across Sales, Product, Implementation, Operations, and Customer Success to ensure successful deployments and expansion.

Own high-value enterprise customer relationships across onboarding, retention, renewals, and expansion. Build strategic stakeholder partnerships, drive product adoption and measurable ROI, manage customer risks, and advocate for customer needs in product development. Develop scalable customer success playbooks, reporting systems, and operational frameworks while collaborating with executive, product, engineering, and operations teams. The role requires approximately 25% travel to customers, conferences, and company off-sites.

Own the full enterprise sales cycle for strategic commercial and national accounts, acquiring new logos and expanding multi-site partnerships. Lead complex, multi-stakeholder deals with owners, developers, retailers, and builders; develop ROI-based business cases; navigate executive relationships, procurement, and security reviews; and convert pilots into portfolio-wide rollouts. Maintain accurate forecasts and pipeline hygiene, collaborate cross-functionally on implementations, and provide market insights to shape PermitFlow’s enterprise go-to-market strategy.

Supports building permit applications and administrative operations by reviewing documents, maintaining accurate records, tracking emails and submissions, researching requirements, following up with stakeholders, identifying errors, escalating issues, and managing deadlines across multiple projects. The role requires strong organization, communication, initiative, accountability, and comfort with repetitive administrative work, government processes, permitting software, AI tools, and spreadsheets.

Leads and grows an engineering team building new products from concept through commercial launch. Partners with product leadership to translate market hypotheses into architectures, makes build-versus-buy decisions, owns technical execution, and improves reliability, observability, and scalability. The role combines hands-on technical leadership, people management, hiring, career development, and high-ambiguity 0-to-1 product development.

Lead and grow the engineering team responsible for PermitFlow’s agentic AI infrastructure and evaluation systems. Own architecture for orchestration, model serving, reliability, latency, cost, and failure handling. Build evaluation pipelines using golden datasets, LLM-as-judge systems, human annotation, and online monitoring. Partner with product leadership to define automation quality standards, drive the technical roadmap, improve production reliability, and hire and develop AI-focused engineers.