Monitor and investigate account activity using fraud detection tools to prevent losses. Process high volumes of alerts (checks, ACH, wires, card, mobile deposits, Zelle), open Verafin cases, coordinate with bankers, recover funds, and report elder/vulnerable adult abuse.

Manages and processes incoming collateral related to mortgage lending, ensuring accurate documentation and compliance, while tracking investor communications and facilitating funding approvals.

Provide personalized banking customer support by resolving financial and non-financial inquiries, processing transactions and maintenance requests, logging disputes (including fraud and Reg E), supporting online and mobile banking issues, and recommending relevant bank products while following service standards and compliance requirements.