Support account management by liaising with clients, administering system entries, preparing statements of work and project plans, coordinating product/promotion launches, attending client meetings, escalating issues to account managers, and ensuring high customer satisfaction. May manage individual accounts and perform operational tasks in a warehouse environment.

Lead account management for multiple complex 3PL/contract manufacturing clients. Serve as advisor, project manager, and liaison to operations; manage onboarding, statements of work, project plans, pricing/credits, procurement decisions, and client retention. Identify revenue opportunities, escalate issues, and mentor Client Services team while coordinating cross-functional execution to meet client expectations.