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Own Tier 1 customer support issues from investigation through resolution in a high-volume queue. Triage and escalate tickets, coordinate with labs and service providers to resolve patient-data and lab-order issues, communicate empathetically across written and verbal channels, collaborate with product, engineering, operations, and customer success, and document solutions in the knowledge base.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

As a Sales Development Representative, you will generate leads, qualify potential customers, and manage outreach efforts in the healthcare space to support the sales team.

Own Junction’s data science research, statistical modeling, experimentation, and evaluation strategy across diagnostics, clinical workflows, and AI-enabled products. Build predictive and decision-support models, establish measurement and quality frameworks, partner with engineering to deploy reliable systems, and communicate findings to technical and executive stakeholders. The role combines strategic roadmap ownership with hands-on analytical work in a high-ambiguity startup environment.

As a Senior Account Executive, you'll lead pipeline generation and deal closures with SMBs and Enterprise customers in healthcare, focusing on ethical sales and customer relationships.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.