Provide helpdesk and systems support across hardware, software, security, NOC, and network engineering tasks. Troubleshoot issues, maintain IT resources, assist with cybersecurity, programming, analytics, and data center management, and support special projects.

Design, implement, support, and improve enterprise wired and wireless LAN/WAN/Wi‑Fi network infrastructure across Cisco, Extreme, and HP environments. Lead network architecture, troubleshooting, security policy development, RF/site surveys, network monitoring, vendor management, documentation, and compliance with HIPAA and Massachusetts privacy requirements for campus and multi-location deployments.