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The Senior Customer Support Engineer will provide top-tier technical support, troubleshoot complex issues, collaborate with teams, and help retain FED accounts.

The role involves collaborating with sales teams to tailor Hammerspace solutions, guiding technical aspects of sales, and enhancing customer experience by leveraging deep technical expertise in data storage and management.

As a Forward Deployed Engineer, you will solve complex data challenges onsite for clients, optimizing AI workloads and bridging infrastructure needs with Hammerspace's solutions.

You will design and implement automation frameworks using Python and shell scripts, manage infrastructure as code with Ansible and Terraform, and collaborate with teams to ensure robust, reliable environments, while also performing hands-on tasks in data centers.