Lead test strategy and automation for Azure-based, distributed and microservices applications. Design and maintain test frameworks, integrate tests into CI/CD, execute functional and performance tests, manage test environments and data, triage defects, mentor junior testers, and champion quality within a DevOps culture.

Provide first-tier member support and manage compliance program activities including market surveillance, audits, corrective actions, and removal of violating products. Generate reports and metrics, maintain issue-tracking and escalation processes, and collaborate with Member Relations to drive resolution. Use CRM and Excel to support workflows and analysis.