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Provide front-desk customer service at the Panthers Ice Den: register participants, process payments, answer phones, operate office equipment, assist with bookings, and share program information. Handle cashouts, manage messages, and support management with events like birthday parties and camp field trips.

Own day-to-day execution of the GameDay mobile app roadmap: run discovery, write PRDs, manage backlog and sprints, align cross-functional teams, coordinate launches, and ensure operational readiness and stakeholder communication.

Support PanthersPlus.TV streaming operations and subscriber support on game nights. Monitor live broadcasts, escalate technical issues to ViewLift, track subscription and platform data, deliver weekly performance reports, and participate in cross-team meetings.

Support day-to-day ticketing operations for third-party events and Panthers games, including ticket fulfillment, on-site box office assistance, account maintenance, staff training/supervision, system troubleshooting, and cross-department coordination to ensure smooth event experiences.

Support month-end and year-end close, prepare and post journal entries, reconcile general ledger accounts and cash/credit deposits, collaborate with operations to reconcile POS reports, track F&B costs and inventory, assist with AP and external audits, and contribute to process improvements.

Lead development and deployment of analytical models, metrics, and tools for Hockey Operations. Produce visualizations and reports, communicate insights to coaches and decision-makers, mentor junior analysts, collaborate to deliver production-ready data products, and advance the organizations hockey analytics capabilities.

Build internal front-end web applications that translate backend services and AI into polished, usable interfaces. Implement UI components per design system, consume APIs, ensure accessibility, testing, and performance, and collaborate with platform and automation engineers to deliver end-to-end data-driven experiences for cross-organizational users. Work is 100% on-site supporting game-day operations.

Lead and execute a bold content strategy across in-arena and digital platforms. Own video production for game presentation and branded content, create digital-first storytelling, manage production operations, budgets, equipment, and vendors, build and develop a creative team, collaborate cross-functionally, and use analytics to drive creative decisions while remaining hands-on for major moments.

Monitor and manage figure skating programs at the IceDen: check skater registrations, set up equipment, assist with check-in for Learn to Skate and other sessions, communicate issues to customers, maintain figure areas, and perform other assigned duties. Must work varied shifts in a cold arena environment.

Design, build, and maintain scalable ETL pipelines and data warehouse architecture on cloud platforms to support hockey analytics. Integrate multiple data sources, improve pipeline observability, automate workflows, and partner with analysts, scouts, and hockey operations to deliver reliable data solutions.