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Provide technical pre- and post-sales support to AEC clients: design solutions, build integrations, configure environments, import and transform data, write automation scripts, validate APIs and templates, and collaborate with Sales, Product, and Engineering to ensure smooth implementations and scalable technical solutions.

Leads Support Engineers and Technical Customer Success Engineers, overseeing people development, support queue operations, technical implementations, contractor relationships, process documentation, tooling, and AI-powered workflow improvements. Partners with Sales, Customer Success, Product, Engineering, and the AI Center of Excellence to resolve escalations, incorporate client feedback, and deliver consistent technical services. The role requires hands-on scripting, API troubleshooting, ticketing-system management, and direct team leadership.

Guide early-lifecycle B2B SaaS clients through onboarding, training, adoption, and time-to-value across OpenAsset DAM and Shred. Manage success plans, milestones, stakeholder communication, risks, workshops, and transitions to long-term success. Provide product and workflow guidance for AEC use cases, collaborate with Solution Architects and Support Engineers, troubleshoot issues, monitor customer health, and identify expansion opportunities with Account Managers.

Conduct primarily phone-based outreach to cold and warm leads, master cold calling, handle objections, identify AEC professionals’ pain points, and schedule qualified meetings for Account Executives. The role also involves prospecting target accounts, collaborating with sales representatives, and building rapport through strong verbal communication. Candidates may come from AEC proposal, marketing, or business development backgrounds; BDR, SaaS, and college experience are not required.