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The SMB Account Executive will drive sales through relationship building, cold calling, and managing a sales pipeline, focusing on healthcare and payment solutions.

As a Sales Development Representative, you'll drive customer acquisition through high-volume outreach, nurture leads, collaborate with sales teams, and manage KPIs in a dynamic environment.

Support high-volume billing operations: manage billing case queues, reconcile billing changes to the general ledger, issue invoices, resolve billing discrepancies, maintain accurate records, analyze large datasets using Salesforce, Excel, and NetSuite, communicate cross-functionally, assist billing manager, and track department KPIs.

Lead and build the PMO, establish enterprise governance and intake/prioritization, coordinate cross-functional execution, report portfolio status to the COO, manage Project Managers, and drive operational transformation and on-time delivery of strategic initiatives.

Handle customer rate requests and billing adjustments to retain small business customers. Resolve ~25-30 cases daily via calls, use CRM (Salesforce) and Excel for analysis, propose retention strategies, monitor KPIs, and provide feedback to reduce attrition while identifying upsell opportunities.