Leads delivery, support, change management, and continuous improvement for Veeva and Salesforce CRM and customer engagement platforms. Partners with commercial, marketing, medical, legal, compliance, finance, and IT stakeholders to define requirements, optimize processes, manage vendors, oversee testing and enhancements, and support a global CRM transformation program. Also drives technology training, platform adoption, data governance, digital content workflows, and Next Best Action capabilities in a regulated life sciences environment.

Lead Commercial Analytics and Operations, integrating insights and field operations to drive performance in a pharmaceutical context, overseeing analytics, data strategy, and vendor management.