Provides global customer support across phone, email, chat, and web channels. Processes international sales orders, permits, shipments, tracking requests, cancellations, and credit or debit activities. Resolves complex customer issues, provides basic product information, documents interactions in CRM systems, and maintains service quality and accuracy. Requires strong communication, problem-solving, critical thinking, and multitasking skills, with international shipping experience preferred.

The Product Operations Specialist manages product master data, portfolio hierarchies, lifecycle tracking, analytics, reporting, commercialization support, and governance activities. The role analyzes portfolio and operational performance, creates dashboards and decision-support materials, tracks launch milestones and dependencies, and drives process improvements across Product Management, Marketing, Sales, Operations, and Customer Service teams.

Leads ATCC’s strategic partnerships strategy, including business development, licensing, alliances, negotiations, corporate development, and growth initiatives. Identifies and evaluates opportunities, develops business cases and financial models, structures transactions, coordinates cross-functional diligence, and oversees implementation and value realization. Establishes partnership governance, metrics, reporting, and portfolio management practices while leading and developing a partnerships team.