Top Tech Jobs & Startup Jobs

Provides inbound customer support through phone, email, web forms, and chat for orders, distribution, permits, shipping, tracking, accounts, cancellations, and credits. Processes domestic customer orders across multiple systems, answers basic product questions using established resources, documents issues, and escalates complex inquiries. Collaborates cross-functionally to improve processes while maintaining professionalism, empathy, accuracy, productivity, and service quality in a fast-paced remote environment.

Manages complex technical and scientific programs across multiple government contracts, overseeing scope, schedules, budgets, resources, risks, technical performance, reporting, and deliverables. Leads programs through all phases, coordinates cross-functional teams, communicates with sponsors and senior stakeholders, supports growth opportunities, and manages professional staff. The role requires extensive program management experience, preferably in government contracting and biotechnology or life sciences.

Leads budgeting, forecasting, long-range financial modeling, Estimates at Completion, variance analysis, cost accounting, and financial reporting for federal programs. Oversees government contract compliance, CAS requirements, DCAA audits, incurred cost submissions, disclosure statements, and contract reporting. Manages a finance team, strengthens financial controls, supports audits, partners with program leaders, and provides financial insights for strategic decision-making.

The Product Operations Specialist manages product master data, portfolio hierarchies, lifecycle tracking, analytics, reporting, commercialization support, and governance activities. The role analyzes portfolio and operational performance, creates dashboards and decision-support materials, tracks launch milestones and dependencies, and drives process improvements across Product Management, Marketing, Sales, Operations, and Customer Service teams.

Leads ATCC’s strategic partnerships strategy, including business development, licensing, alliances, negotiations, corporate development, and growth initiatives. Identifies and evaluates opportunities, develops business cases and financial models, structures transactions, coordinates cross-functional diligence, and oversees implementation and value realization. Establishes partnership governance, metrics, reporting, and portfolio management practices while leading and developing a partnerships team.

Leads modernization and long-term evolution of ATCC’s cloud-based Genome Portal and digital biology platforms. Oversees architecture, software development, engineering execution, integrations, user experience, platform reliability, security, and scalability. Manages internal and external engineering resources, coordinates technical partners, and collaborates with scientists, bioinformatics, product, IT, cybersecurity, and other stakeholders to deliver secure, maintainable applications for genomic data users.

Provides onsite desktop and end-user technology support across three locations. Responsibilities include resolving service desk requests, troubleshooting Windows and Mac hardware and software, deploying and configuring devices, managing IT assets, supporting onboarding, documenting incidents, assisting with office moves, and training users. The role supports desktops, laptops, mobile devices, audio/visual equipment, and peripherals.

Manages project lifecycles from initiation through closeout, including planning, scheduling, resource coordination, stakeholder engagement, milestone and deliverable tracking, risk and issue management, change control, reporting, governance, and documentation. The role supports ATCC Federal Solutions contract-funded projects, customer satisfaction, and effective execution across multiple stakeholders and priorities.