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As a Support Engineer, you'll assist customers in utilizing Agent OS, debug complex issues, and create support systems and tools. Additionally, you'll help grow the support function globally.

Build systems to analyze, visualize, and monitor conversational agent performance, enable A/B testing for agents, and create an AI-powered exploratory interface for conversational data (clustering and search). Deliver full-stack production features supporting developer workflows and proactive defect detection.

Build AI-driven product features and platforms for conversational agents: agent architecture, retrieval, evaluation, voice/telephony, simulation/benchmarking, content management, and agent development lifecycle. Collaborate cross-functionally to design, ship full‑stack production systems and tooling that improve agent quality and customer experience.

Build and scale real-time voice systems including speech-to-text, speech synthesis, low-latency runtime for streaming audio, telephony integrations, and infrastructure to handle millions of calls daily. Ship full-stack production features and ensure reliability across interruptions, disconnects, and call transfers.

Design, build, and operate scalable, secure infrastructure and self-serve platform for LLM inference and services. Own cloud IaC (Terraform), CI/CD, observability, incident response, authentication, and integrations with enterprise environments to ensure reliability and performance.

Lead end-to-end GTM planning, including annual/quarterly planning, quota/target setting, capacity and headcount planning. Partner with GTM and Finance to build forecasts, design sales compensation, deliver performance insights, and drive cross-functional alignment to support company growth.

The Commercial Counsel will manage commercial contracts, advise on IP and regulatory issues, develop internal processes, and collaborate across teams to support business growth.

The Product Designer will solve user problems by designing innovative AI tools, collaborating across teams, and building design systems to enhance customer experience.

The Product Manager for Voice will craft real-time AI conversation experiences, building reliable systems, defining interaction models, and enhancing performance based on user feedback.

Manage Sierra's global benefits programs, vendor relationships, and compliance; partner with various functions for strategy and support.