Leads Vantage’s global Product Stewardship Customer Assurance function, managing customer inquiries involving regulatory, quality, technical, product safety, and compliance documentation. Oversees CRM caseloads, service levels, escalations, cross-functional response coordination, KPI reporting, process improvement, and a team of specialists. Partners with Regulatory, Quality, R&D, Commercial, Supply Chain, and Technical Service teams to deliver accurate, timely, and consistent customer responses.

Coordinates daily production, inventory, warehouse, and logistics activities. Enters production, transfer, receipt, and finished-goods transactions in NAV; monitors inventory accuracy and variances; prepares production and warehouse documents; coordinates sample fulfillment and shipping labels; and provides backup support for shipment scheduling, freight quotes, trailer moves, bulk shipments, and bills of lading.