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Own team-wide contract administration and renewal workflows while managing a book of B2B subscription accounts. Track renewal timelines, coordinate Account Directors, monitor retention risk, maintain Salesforce documentation, conduct renewal and pricing conversations, support onboarding and user training, coordinate account hygiene with Client Success, and identify upsell opportunities. The role partners with Revenue Operations, Sales Leadership, Client Success, and Finance in a remote environment.

Account Managers at Leadership Connect manage client relationships, guiding adoption and retention, conducting executive conversations, and aligning product solutions with client needs.

Lead and coach an account management team to meet retention, growth, and client-relationship goals. Provide strategic guidance on escalations, implement workflow/process improvements, drive Salesforce discipline and reporting, partner with senior leadership on cancellation-prevention, pricing, headcount, hiring, and onboarding. Serve as operational liaison between frontline account managers and growth strategy in a hybrid DC role.

Lead proactive, high-touch engagement and onboarding for an assigned book of SaaS accounts. Drive product adoption through multi-channel outreach, monitor usage, re-engage at-risk users, act as product SME, troubleshoot issues, and partner with product, content, and sales. Grow into account ownership for renewals and expansion.

Lead B2B content strategy, plan and run the editorial calendar, produce data-driven content (articles, white papers, case studies, webinars, emails, landing pages), apply SEO best practices and tooling, measure performance, and coordinate designers, agencies, and freelancers to meet deadlines.