The Product Support Scientist provides advanced technical support for complex issues involving sequencing technologies. Responsibilities include troubleshooting, collaborating with various internal teams, analyzing support trends, gathering customer feedback, and improving products and documentation.

Lead HR strategy and operations for the Americas region, supporting full employee lifecycle, advising commercial leaders on workforce planning, compliance, ER, compensation, talent and development, and building HR infrastructure to support growth.

Lead regional marketing strategy and execution for AMR East, translating global plans into local campaigns, driving demand generation, partner enablement, and product adoption. Collect field insights to influence global roadmap, manage budgets and KPIs, support sales training and channel programs, and ensure brand consistency across the region.