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Manage automotive OEM customer accounts from RFQ through end of production, including relationship development, contract and pricing negotiations, quotations, project coordination, customer site visits, forecasting, sales strategy, accounts receivable, and inventory control. Collaborate with engineering, logistics, and program management teams while pursuing new business and meeting sales targets. Travel to customer sites at least 20%.

Coordinate customer communications and order fulfillment between customers, warehouse, and production. Manage purchase/sales order processing, invoicing, shipping documentation, and CRM/ERP tracking to ensure accurate, timely deliveries and high customer satisfaction.

Manage thermal management component programs for automotive customers, support product development, design/process validation, PPAP, DFMEA/DRBFM activities, conduct failure analysis and testing, collaborate with cross-functional teams, and coordinate development with China headquarters.

Support daily warehouse operations including receiving, shipping, inventory control, cycle counts, WMS data entry, shipping documentation, carrier coordination, and operational record keeping while assisting continuous improvement initiatives and learning logistics processes.