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Leads technical delivery for SWIFT payment application enhancements, including requirements analysis, design, development, testing, configuration changes, documentation, deployment planning, production cutover, and post-implementation support. Coordinates application teams, manages technical dependencies, risks, budgets, security compliance, testing, and implementation activities across the end-to-end software development lifecycle.

Lead domain-wide testing strategy and governance for quarterly releases and L3 support in financial services. Manage test managers, 20+ resources, budgets, vendors, quality metrics, risks, dependencies, reporting, tooling, and regulatory compliance across core banking and cards systems. Drive standardized testing processes, automation, Agile/DevOps practices, audit readiness, and continuous improvement while serving as the escalation point for major quality issues.

Leads business strategy execution and strategic initiatives for a center of excellence. Manages cross-functional projects, including planning, milestones, scope, resources, budgets, risks, dependencies, governance, and benefits realization. Oversees business expansion initiatives, coordinates project controls, and prepares status updates for senior management and steering committees. The role requires transformation experience across people, process, and technology, strong communication skills, and the ability to influence stakeholders in an international environment.

Designs and maintains application monitoring, operational dashboards, reports, and analytics. The role administers Splunk and Geneos, develops SQL queries, troubleshoots alerts and reporting issues, supports implementation and deployment, and improves monitoring coverage, triage efficiency, and automated service recovery. It collaborates with production support and automation teams while ensuring governance, documentation, audit compliance, and operational effectiveness.

The role involves analyzing user requirements, managing projects, facilitating user testing, ensuring project delivery meets expectations, and maintaining communication among stakeholders.

Owns end-to-end development, integration, implementation, testing, and support for web APIs, payments, real-time data services, and open banking solutions. Defines technical requirements, delivers Java or API-management solutions, troubleshoots production issues, coordinates vendors, and supports secure, mission-critical banking applications. The role also contributes to prioritization, stakeholder reporting, architecture, governance, Agile, and continuous improvement initiatives.

Leads enterprise application monitoring and observability across complex, mission-critical environments. Implements and administers monitoring platforms, defines alerting standards and dashboards, monitors application performance and availability, troubleshoots platform issues, collaborates across technology teams, and drives observability modernization and continuous improvement.

Monitor online banking activity to detect and prevent fraud, investigate transaction alerts, mitigate losses, and escalate cases within service-level agreements. Contact customers about suspicious transactions, provide scam advisory, coordinate with enforcement agencies, and support anti-scam initiatives. Analyze scam trends, recommend process improvements, and collaborate with cross-functional teams while working rotating shifts.

Develops and closes banking business across corporate, SME, and retail segments; builds client relationships, proposes tailored financial solutions, researches markets, negotiates agreements, coordinates onboarding, and achieves sales and revenue targets. The role also prepares proposals, monitors pipelines, represents the bank at industry events, and collaborates with product, credit, and operations teams.

The Tech Protégé will participate in structured training and hands-on rotations across technology functions, contributing to real banking technology projects. Responsibilities may include collaborating with developers, architects, business analysts, testers, and project managers; learning enterprise platforms and digital solutions; supporting technology delivery; solving business and technical challenges; and developing communication, analytical, and professional skills through mentorship and practical experience.