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Reviews fraud appeals, high-risk transactions, pending payments, user behavior, and chargeback or representment cases. Matches payment and identity documentation, evaluates fraud risk across business lines, handles customer escalations, follows and updates SOPs, meets SLA and accuracy targets, and reports fraud trends to strategy teams. The role also supports blacklist releases, whitelisting, transaction approvals, and enforcement of policies across a global user base.

Onboard new customers from signup through their first transaction, guiding account verification and setup while explaining platform value. Own early-lifecycle engagement metrics, including conversion, engagement, and customer NPS. Ensure client records meet AML and KYC requirements, review data accuracy and completeness, and perform enhanced due diligence on sensitive clients. The role requires Mandarin and English communication and rotating shift availability, including weekends.

Reviews and records supplier invoices, verifies purchase order information, files payment documents, submits payment requests, and follows up on missing acceptance forms. The role also supports invoice rejection, fixed asset entry issues, payment document closure, prepayment reconciliation, tax assessments, and quality inspections while maintaining accurate ledgers and meeting strict processing timelines.

Analyze potentially fraudulent transactions and monitor assigned customer profiles for suspicious activity. Review alerts, investigate cases, gather supporting information, conduct KYC checks, assess red flags, and recommend escalation or closure according to AML policies and procedures.

Conducts quality assurance evaluations for customer service operations, performs root-cause and data analysis, provides progress reports, resolves process questions, and serves as a QA subject matter expert. The role also supports escalation handling and participates in problem-prevention and continuous-improvement projects.

Manage multilingual digital marketing campaigns across email, social, and other channels for partner brands in Asia. Responsibilities include campaign planning, content and asset creation, database segmentation, member engagement and retention, partner reporting, performance analysis, and campaign optimization. The role requires collaboration with designers, translators, agencies, and partnership stakeholders, along with expertise in email marketing platforms and Asian social media channels.

Handle inbound customer calls, provide technical support, troubleshoot products, identify customer needs, and recommend relevant paid solutions. Build rapport, resolve issues on the first contact, meet sales and service metrics, and manage multiple interactions in a high-volume environment. The role requires consultative selling, customer experience focus, product knowledge, and support in Mandarin and English.

Conducts quality evaluations, root-cause and data analysis, QA progress reporting, and process guidance for a customer service team. Serves as an escalation contact and QA subject matter expert, while supporting problem prevention and continuous improvement initiatives. The role requires rotational shift availability, Malay and English proficiency, and at least one year of call-center QA experience.

Annotates data accurately according to project guidelines, performs quality checks, provides feedback on annotation tools and processes, collaborates with project teams, maintains efficiency, and reports issues for resolution.

Conduct quality assurance evaluations, root-cause and data analysis, progress reporting, and process guidance for a customer service team. Serve as the escalation contact and QA subject matter expert, while supporting problem prevention and continuous improvement projects. The role requires rotational shifts, Mandarin and English proficiency, six months of remote work, and subsequent relocation to Johor Bahru.